Employee Customer Service / Asset Management Logistics (m/f/d)

To strengthen our team in Hannover, we are looking for a motivated individual who wants to join us full-time and permanently:

Employee Customer Service / Asset Management Logistics (m/f/d)

We offer

• Permanent and crisis-proof full-time employment

• Flexible working hours (flexitime)

• Hybrid working: 1 day of home office/week after training

• 30 days of vacation

• Attractive social benefits (company accident insurance, supplementary health insurance, pension scheme)

• Germany ticket for €20 per month

• Modern office spaces with excellent public transport connections

• Structured training by experienced colleagues

• Individual development opportunities

• Regular company events and corporate benefits

• Special leave days for special occasions

• Free fruit and drinks (water, coffee, and tea)

Your tasks

• Partnership with our customers: You are the first point of contact for our contract customers by phone and email. No acquisition, just real service!

• Complete order processing: You are responsible for the complete order processing: from ordering to container return and track all processes in detail.

• Inventory management & problem solving: You conduct inventory checks, identify shortages with customers and depots, and work on solutions.

• Complaint management: You tackle customer problems and find quick and constructive solutions that our customers can rely on.

• Data maintenance: You keep master data up to date and ensure clean processes.

• Invoicing management: You process invoicing and credits reliably.

• Teamwork: You work closely with production, logistics, sales, and quality management and contribute to the success of the entire team.

Your profile

• Commercial education (e.g. office management assistant, industrial or forwarding agent) or equivalent practical experience in customer service / customer support

• Basic understanding of logistics and business processes – or the willingness to quickly build this up

• Strong service and solution orientation – you think in solutions, not in problems. You tackle challenges and only rest when the customer's issue is truly resolved

• Strong communication – you communicate clearly and bindingly, whether by phone or email. You enjoy customer contact and manage to remain professional even in stressful moments

• Reliability & resilience - you keep track even with high order volumes and prioritize effectively

• Teamwork - you enjoy working with others, actively contribute, and understand that good customer service is always a team effort

• Proficient in MS Office, knowledge of ERP systems is advantageous

• Very good German and good English skills (for dealing with international contacts)

About us:

The core business of RECALO GmbH is the pooling of reusable load carriers (various types of boxes and pallets used multiple times by our customers as transport packaging for loads). With our products and services, we set the highest standards within the packaging industry and are innovative pioneers. In our company, we place special emphasis on collaboration and fairness, teamwork is highly valued.

Are you interested in being part of our success? Then we look forward to receiving your application! Send us your documents including your earliest possible starting date and salary expectations to:

Contact person: Frau Annika Reith, HR Business Partner | +49 511 592988 43 | bewerbung@recalo.com